Marketing the Library Catalog as a Useful Tool

RIPS Law Librarian:

At my firm and others, the number of works we have available online solidly outnumbers the number of physical volumes. Yet one of the most frequent reference requests we see is “is this title available online?” The attorney could answer the question themselves via the catalog, but it didn’t even occur to them. Though, they could be forgiven if they tried and failed; I have heard from friends at other firms and universities that their catalog did not handle online resources very well. In our library, the system supports adding a link with a short text description, but the link clearly plays second fiddle to title, author, publisher, and physical description.